Rreturn Policy

Free Return and Exchange:

Kasonwig.com specializes in lace wigs and hair extension production and sales. We devote ourselves in providing you premium quality wigs and hair extensions with reasonable price and best service .In order to offer you secure online shopping circumstance, we are launching 'Free Exchange & Return' campaign from now.

Definite details below:

1.The customer who isn't satisfied with our products, please contact us by email kason@kasonwig.com within 7 days to make application of "return or exchange" since you sign for your goods. Overdue this item is not available.
2.Please send pictures of the hair extensions to us when you decide to make exchange or return.
3.The exchange can be done in the same style, and if you want to exchange the different style, you should pay the price difference.
4.There won't be any re-stocking fee charged for exchange, but Clients need to afford the shipping cost of the wigs. For refund cases the shipping fee and restocking fee will be deducted from your refund. But if it is our responsibility, you get full refund. After we confirm your exchange or return request, then you can send the hair back with it.
5.In order to ensure the safe transport of the hair extension,be sure to contact us before sending it back, Please! We have the right to refuse to sign for the package if you send them back without our permission! Otherwise you will be responsible for all the losses arising there from.
6.This promise is applied for the in stock wigs and hair extensions, not include any customized hair products(including customized color,texture,weight,size and etc.). Please make sure merchandise is in new condition, unused, uncut and in original packaging.
7.If customers can follow the above items, please contact with kason@kasonwig.com to fill in the returning application.

Free Cancelling:

We can cancel the order for you free of charge if you contact us in time after your purchase.
1.For in stock orders, please contact us within 8 hours after your payment finished.
2.For customized orders, please contact us within 12 hrs after your payment finished.
3.Overdue, you will be charged 15% restocking fee.
4.Orders can't be canceled once the parcel is shipped out or we have already begun to customize the hair.
All rights to interpret are reserved by kasonwig.com

Note:

If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email:kason@kasonwig.com. We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers.

Contact info:

CEO: Kason Zhu

E-mail:kason@kasonwig.com
skype:kasonchoo
whatsapp/wechat:86-15192680619
Telephone: 86-0532-86626628

Information

Service team

Kason
kason@kasonwig.com
Monica
monica@kasonwig.com
Diana
diana@kasonwig.com